Wsparcie IT z j.angielskim - 1 linia

DCG is a recruitment company dedicated to connecting experienced professionals with dynamic business environments. We are currently seeking a motivated First Line Analyst to join our team and provide high-quality technical support in a fully remote environment.

Key responsibilities

• Provide technical support to international customers via telephone and email communication.
• Document and report completed work tasks to ensure full compliance with company procedures and quality standards.
• Engage in daily professional communication in English to resolve customer inquiries effectively.
• Participate in ongoing training sessions and talent development programs to enhance professional skills.
• Collaborate within a service desk environment to maintain high levels of customer satisfaction.

Requirements

• Fluency in English at a B2/C1 level is essential for daily operations.
• At least 6 months of prior experience in an IT customer service or helpdesk role.
• Strong analytical skills with the ability to ask the right questions to identify core technical issues.
• Excellent communication skills combined with a customer-focused mindset.
• Proficiency in using MS Office tools for daily documentation and reporting.
• Flexibility to work across different shifts as part of a 24/7 support team.

What we offer

• Comprehensive private medical care package.
• Co-financing options for sports and wellness activities.
• Constant support from a dedicated consultant throughout your employment.
• Access to an employee referral program.