WordPress Support Specialist

WPMU DEV is a globally distributed team dedicated to providing world-class WordPress plugins, hosting, and site management tools to millions of users. We are looking for a passionate WordPress Support Specialist to join our team and help our customers succeed by providing expert technical assistance.

Key responsibilities

• Provide high-quality technical support to our members via email, chat, and forums.
• Diagnose and resolve complex WordPress issues, including plugin conflicts and hosting-related problems.
• Log into customer websites to troubleshoot, debug, and implement effective solutions.
• Create detailed bug reports for our development and second-level support teams.
• Maintain a friendly, patient, and professional tone in all customer interactions.

Requirements

• At least 2 years of hands-on experience working with the WordPress platform.
• Proficiency in PHP, CSS, MySQL, and HTML.
• Strong understanding of WordPress hooks, filters, and core functionality.
• Ability to use browser developer tools to identify and fix technical errors.
• Excellent English communication skills and a collaborative team-oriented mindset.
• Availability to work full-time, including weekends and specific shifts.

What we offer

• A growth-oriented culture with limitless learning opportunities.
• Competitive compensation package including annual bonuses.
• Generous paid leave starting at 28 days per annum.
• Annual technology and general expense budgets to support your productivity.
• Opportunities for paid travel to industry conferences and WordCamps.