WordPress Sales Support Specialist

WPMU DEV is looking for a dedicated WordPress Sales Support Specialist to join our expanding team. In this role, you will promote our high-quality WordPress plugins and themes while managing customer accounts and sales communications to ensure our products continue to stand out in the market.

Key responsibilities

• Generate new sales leads and nurture them through consistent follow-up correspondence.
• Provide expert support to customers by identifying solutions to their WordPress-related concerns via email and chat.
• Manage inbound and outbound sales communications and conduct Zoom calls with potential and existing clients.
• Maintain meticulous CRM records and provide product knowledge to promote WPMU DEV solutions.

Requirements

• Strong familiarity with the WordPress ecosystem, including various themes and plugins.
• At least one year of experience in a sales support, account management, or billing support role.
• Excellent verbal and written communication skills in English, with the ability to build rapport quickly.
• Proficiency in data entry and working with spreadsheets.
• Availability to work specific shifts, including weekends, within the 10:00 pm – 6:00 am UTC or 3:00 pm – 11:00 pm UTC windows.

What we offer

• A growth-oriented culture with limitless learning opportunities and access to cutting-edge technology.
• Competitive compensation package including an annual bonus based on company growth.
• Generous paid leave starting at 28 days per annum, increasing with tenure.
• Annual technology and general expense budgets to support your productivity and professional setup.
• Opportunities for paid travel to attend industry conferences and WordCamps.