ServiceNow CMDB Architect

We are seeking a highly skilled ServiceNow Architect who will be responsible for the accuracy, management, and maintenance of data in the ServiceNow CMDB and for providing actionable insights from the data on the ServiceNow platform to make informed decisions for the global infrastructure department.

Your tasks

• Maintain ServiceNow Data and Process artefacts and materials - Web pages, documents and templates, Teams/SharePoint sites, etc.
• Operate Governance and Controls to ensure data management processes are adopted and adhered to in a compliant manner to support operations and projects
• Design and maintain dashboards, reports and analytics leveraging ServiceNow Performance analytics, CMDB data, and other ITSM modules
• Provide leadership on data topics to the ServiceNow Platform Support Team
• Drive the continual service improvement of capabilities and adoption of CMDB & Foundation data, aligned to CSDM, across all teams
• Perform data collection and analysis to support GI strategic planning, development of roadmaps, and key programmes and projects

Requirements

• Minimum 8 years of ServiceNow Experience, especially in CMDB, Service Mapping, Event Management, etc.
• Expertise in data modelling, visualization, and creating actionable insights
• Familiarity with infrastructure configuration and architecture across traditional on-premises data centers, cloud, network, and IT security tools
• Broad understanding of industry best practices in ITSM, Configuration management, enterprise architecture, and master data management
• Excellent understanding of the ServiceNow CSDM Model
• Fluency in English
• Residing in Poland required