VIP Experience & Retention Manager

Partyhat is seeking a dedicated VIP Experience & Retention Manager to oversee the journey of our most valued users. In this role, you will act as a premium concierge, building strong relationships with high-tier stakeholders and ensuring they receive a seamless, high-touch experience within our Web3 ecosystem.

Key responsibilities

• Act as the primary point of contact for high-tier users, providing rapid and personalized support for their inquiries.
• Proactively engage with VIPs to gather feedback, share exclusive updates, and maintain high satisfaction levels.
• Take full ownership of complex issues, coordinating with internal technical and finance teams to ensure swift resolution.
• Guide high-net-worth users through our platform, tools, and security protocols during the onboarding process.
• Serve as the voice of our most important users by relaying critical feedback and feature requests to leadership.

Requirements

• Expert-level knowledge of the Web3 space, including DeFi, wallet security, and on-chain transactions.
• Flawless English communication skills with the ability to interact professionally with high-net-worth individuals.
• Proven experience in VIP support, account management, or high-end hospitality.
• High availability mindset, prepared to manage responsibilities across a 7-day schedule.
• Unwavering integrity and discretion when handling sensitive information and high-value accounts.

What we offer

• The opportunity to build an elite network with top movers and shakers in the Web3 and creator space.
• A leadership-track position where your insights directly influence the product roadmap.
• A fast-paced, world-class culture operating at the cutting edge of the digital economy.