VIP Client Manager

SEOBROTHERS is looking for a VIP Client Manager. You will be responsible for building and maintaining relationships with VIP clients, coordinating special requests, and ensuring that all VIP needs are met.

Requirements:

• At least 1 years of experience working with VIP or premium clients within a high-volume international digital product;

• Languages: Proficient level of both English (written and verbal) and Polish;

• Excellent communication, interpersonal, and organizational skills;

• Experience in customer relationship management;

• Strong problem-solving and decision-making abilities;

• Ability to work in a fast-paced environment and ability to prioritize tasks.

Will be a plus:

• Higher education in sales/marketing or related field as an advantage.

Main Responsibilities:

• Managing the daily VIP customer service via email/WhatsApp;

• Responding to VIP customer inquiries regarding financial transactions, account activity and general service-related matters, providing a single point of contact;

• Understanding our ideal customers and their relationship to our products;

• Effectively representing the company with full knowledge of our offerings;

• Researching customer needs and determining how our solutions meet them;

• Assisting clients and creating long-term relationships that meet their needs.

What You Will Get:

• Salary + bonus;

• A fully remote work format;

• Healthy lifestyle benefits;

• Paid vacation and sick leave;

• Official public holidays as days off;

• The opportunity to work with an experienced team that is ready to share its expertise and best practices;

• An interesting and large-scale international digital entertainment project;

• A strong team of professionals and all the resources required for continuous development and career growth.