V104C - Intake Specialist | Client Intake & Administrative Support Specialist

Job Duck is seeking a dedicated Intake Specialist to join a growing, education-focused organization. In this role, you will serve as the primary point of contact for clients, ensuring a seamless experience through effective communication, scheduling, and administrative support.

Key responsibilities

• Provide exceptional customer service to prospective and existing clients while managing inquiries.
• Handle client intake processes and gather necessary information to maintain accurate records.
• Coordinate scheduling, logistics, and communications between clients and tutors.
• Support daily administrative operations using tools like Monday.com and Google Drive.
• Manage high-volume daily communications, including phone calls, text messages, and emails.

Requirements

• Previous experience in customer service, intake, or administrative roles is highly preferred.
• Excellent verbal and written communication skills in both English and Spanish.
• Ability to work a consistent schedule from Monday to Thursday and Sunday in the CST time zone.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Reliable internet connection and a stable power supply to ensure consistent performance.

What we offer

• The opportunity to work with a Great Place to Work certified company that values professional growth.
• A fully remote position connecting you with rewarding opportunities with US-based employers.
• A supportive environment that fosters cultural diversity and professional development.