V104 - Bilingual Immigration Intake Specialist

Job Duck is seeking a dedicated and people-focused Bilingual Immigration Intake Specialist to serve as the first point of contact for prospective clients. In this fully remote role, you will play a key part in the client intake journey, managing high-volume communications and supporting the legal team in a fast-paced environment.

Key responsibilities

• Deliver a professional and positive experience throughout the client intake process.
• Coordinate appointment availability and maintain calendar accuracy for consultations.
• Enter, update, and maintain accurate lead information within the firm's CRM.
• Conduct high-volume outbound and inbound calls to qualify leads and maximize conversion.
• Assist with immigration application preparation and related documentation management.

Requirements

• Bilingual proficiency in English and Spanish is mandatory.
• Proven experience in immigration law is required.
• Strong ability to manage high-volume daily calls and follow established CRM processes.
• Excellent verbal and written communication skills with a detail-oriented mindset.
• Ability to multitask and prioritize responsibilities in a fast-paced legal setting.

What we offer

• A fully remote work environment with a supportive, award-winning company culture.
• The opportunity to work with US-based employers in a professional legal setting.
• A structured, consistent work schedule from Monday to Friday, 9:00 AM to 6:00 PM CST.
• Professional growth and the chance to utilize your bilingual skills in a meaningful career path.