V104 - Bilingual Immigration Intake Specialist I

Job Duck is seeking a dedicated Bilingual Immigration Intake Specialist to serve as the first point of contact for prospective clients. In this fully remote role, you will play a key part in the client intake journey by managing high-volume communications and supporting essential legal administrative tasks.

Key responsibilities

• Respond to and qualify incoming leads while maintaining accurate information in the CRM.
• Conduct approximately 60 or more outbound calls daily to prospective clients.
• Coordinate appointment availability and manage calendar scheduling.
• Assist the legal team with immigration application preparation and document management.
• Ensure all client interactions are documented professionally to provide an excellent experience.

Requirements

• Bilingual proficiency in English and Spanish is mandatory.
• Proven experience in immigration law is required.
• Strong ability to manage high-volume outbound calls in a fast-paced environment.
• Proficiency with CRM systems, VoIP platforms, and calendar management tools.
• Excellent verbal and written communication skills with a detail-oriented mindset.

What we offer

• The opportunity to work with US-based employers in a supportive, lifestyle-focused company.
• A fully remote work environment that values professional growth and work-life balance.
• Consistent Monday to Friday schedule within the CST time zone.
• A collaborative culture recognized by the Great Place to Work Certification.