V102 - Legal Communications Coordinator

Job Duck is seeking a dedicated Legal Communications Coordinator to serve as the primary point of contact for client interactions. In this fully remote role, you will act as the welcoming voice of the firm, ensuring that every client feels heard, supported, and connected to the right team members while maintaining efficient administrative operations.

Key responsibilities

• Serve as the primary point of contact for incoming calls during business hours.
• Manage calendar appointments, confirm details, and coordinate communication between clients and internal staff.
• Utilize Zoom Phone and Office 365 tools to handle high-volume communications and scheduling.
• Maintain accurate records in Clio and other business systems while ensuring confidentiality.
• Conduct outbound follow-up calls and provide professional, empathetic assistance to all prospects.

Requirements

• 2-3 years of experience in receptionist, customer service, or administrative support roles.
• Strong verbal communication skills with full English proficiency.
• Ability to multitask effectively while maintaining high accuracy and professionalism.
• Strong organizational and time management skills with a proactive mindset.
• Experience with CRM systems, case management software, and calendar management is highly preferred.

What we offer

• A fully remote work environment within a culturally diverse and supportive team.
• The opportunity to work with US-based employers in a fast-paced legal setting.
• A structured, professional career path with a company recognized for its positive workplace culture.