UX Researcher

Fundraise Up is a global fundraising platform dedicated to making donations fast, seamless, and accessible for nonprofits worldwide. We are looking for a UX Researcher to lead high-impact research initiatives and help scale our research practice within our growing design team.

Key responsibilities

• Lead complex, end-to-end UX research projects that inform product strategy and drive decision-making.
• Develop and implement a scalable research process that empowers designers to conduct independent studies.
• Collaborate with Product, Design, and Analytics teams to connect qualitative insights with quantitative data.
• Act as a research evangelist, identifying new opportunities and coaching colleagues on best practices.
• Utilize AI tools to streamline research operations, synthesis, and documentation while maintaining methodological rigor.

Requirements

• Proven experience in conducting end-to-end UX research with high ownership.
• Strong background working across both B2C and B2B product environments.
• Fluent English skills for moderating sessions and presenting findings to stakeholders.
• Ability to manage research logistics, including recruiting and scheduling, independently.
• Deep empathy for users and a commitment to ethical research standards.
• Proficiency in integrating AI tools into daily workflows to enhance productivity.

What we offer

• A collaborative, flat-structured team environment focused on meaningful product impact.
• Access to real customer feedback from leading global nonprofit organizations.
• Transparent company culture with a long-term focus on professional growth.
• Comprehensive benefits including 31 days off, home office setup assistance, and professional education support.