UX Researcher

One Identity is seeking a UX Researcher to join our team and help build a deep, shared understanding of our users within the Identity Security domain. In this cross-product role, you will partner with Product Management and Design to inform discovery, reduce risk, and ensure user needs are consistently represented across our complex IAM ecosystem.

Key responsibilities

• Act as a thought partner to Product and Design leaders to frame problems and determine when research will meaningfully reduce risk.
• Lead full-cycle research across discovery, validation, and iteration, selecting methods based on specific decision-making needs.
• Synthesize findings into clear perspectives that influence product direction and strategy rather than just individual features.
• Collaborate with a Senior Researcher to define and operationalize research readiness criteria and participant operations.
• Support research intake and knowledge management to ensure findings are easily discoverable and reusable across teams.

Requirements

• 3–6+ years of experience in UX Research or a closely related role, working closely with Product and Design partners.
• Proven experience conducting research for SaaS or enterprise products with technically complex workflows.
• Demonstrated ability to translate research into clear insights that influence product direction and trade-offs.
• Experience contributing to research operations, including participant management, intake processes, and knowledge management.
• Ability to coach and enable non-researchers, such as designers and PMs, to run lightweight research following best practices.

What we offer

• The opportunity to shape the user experience of a complex, global identity and access management ecosystem.
• A collaborative environment where research directly influences product strategy and decision-making.
• The ability to work fully remotely while partnering with cross-functional teams across the organization.