Travel Operations Coordinator

FlyFlat is a leader in luxury travel operations, dedicated to providing seamless, high-volume travel experiences through precision and personalized service. As a Travel Operations Coordinator, you will be at the heart of our operations, ensuring that every client journey is supported by accurate billing, efficient payment workflows, and meticulously crafted itineraries.

Key responsibilities

• Manage end-to-end billing processes, including invoice creation in FreshBooks and reconciliation of payments across multiple platforms like Stripe, PayPal, and Crypto.
• Develop and deliver polished, client-ready travel itineraries using Travefy, ensuring all passenger preferences and memberships are correctly integrated.
• Coordinate closely with internal booking and concierge teams to maintain high standards of accuracy and timely document delivery.
• Execute daily operational workflows and contribute to the continuous improvement of internal standard operating procedures.

Requirements

• 1-2 years of professional experience in travel operations, coordination, or a similar administrative role.
• Proven proficiency with invoicing tools such as FreshBooks and payment processing platforms like Stripe.
• Familiarity with travel logistics, including the management of passenger information, frequent flyer numbers, and known traveler numbers.
• Strong organizational skills, high attention to detail, and the ability to thrive in a fast-paced, remote environment.
• Excellent written and verbal communication skills in English.

What we offer

• A full-time, fully remote position within a dynamic and growing global team.
• Opportunities for professional development and exposure to high-volume luxury travel operations.
• A collaborative work environment that values efficiency, accountability, and proactive problem-solving.