Tier 1 Customer Support Specialist

Fortive is seeking a dedicated Tier 1 Customer Support Specialist to join our growing team. In this role, you will become an expert in Fluke Reliability software products, providing essential support to our global customers and partners through various digital communication channels.

Key responsibilities

• Provide technical support for software applications within Microsoft and web-based environments.
• Manage incoming customer inquiries via telephone, email, and chat platforms.
• Analyze and resolve technical issues reported by end users using strong troubleshooting skills.
• Document customer interactions clearly and concisely while managing multiple tasks simultaneously.
• Collaborate effectively within a team to ensure high-quality service delivery across diverse industries.

Requirements

• Strong mechanical aptitude and proven problem-solving capabilities.
• Excellent verbal and written communication skills for explaining technical information.
• Ability to work efficiently and independently with minimal supervision.
• Strong organizational skills and the ability to thrive in a fast-paced environment.
• A bachelor's degree is preferred, and previous customer service or database experience is considered a significant asset.

What we offer

• A fully remote work environment that promotes a healthy work-life balance.
• Opportunities for professional growth and internal advancement into departments like Sales, Account Management, or Professional Services.
• A supportive company culture that values individual contributions and continuous learning.
• The chance to make a tangible impact on customer satisfaction and overall service quality.