Technical Support with Czech & Slovak

TP Polska sp. z o.o. is looking for a dedicated Technical Support specialist to join our team. You will provide daily assistance to customers of one of the world's leading manufacturers of computers, laptops, and innovative IT solutions, ensuring high-quality service and technical resolution.

Key responsibilities

• Troubleshooting and resolving technical issues on an ongoing basis.
• Performing remote diagnostics and device configuration.
• Documenting customer interactions in the system.

Requirements

• Excellent command of both Czech and Slovak at a C1 level or higher.
• Communicative level of English at a B1 level or higher.
• Confidence in using devices such as laptops, desktop computers, smartphones, and tablets.
• Availability to provide services Monday through Friday between 9:00 AM and 6:00 PM.
• A stable wired internet connection and a dedicated, quiet workspace suitable for remote service delivery.

What we offer

• Fully remote cooperation.
• All equipment necessary to perform the services.
• Comprehensive onboarding delivered through online training.
• Access to the MyBenefit platform, including private healthcare, a sports card, and various vouchers.
• Professional development opportunities, including free access to an online language-learning platform and internal recruitment processes.