Technical Support with Chinese (B1)

itMatch is looking for a dedicated Technical Support specialist to join our team and ensure the smooth operation of our business application systems. In this fully remote role, you will act as a key point of contact for system maintenance, troubleshooting, and user support, working closely with international teams to maintain high service standards.

Key responsibilities

• Monitor business application systems, handle alerts, and perform daily inspections to ensure system stability.
• Provide support to business users by answering questions and resolving functional issues.
• Assist with version releases, environment deployments, and configuration updates following strict change management processes.
• Analyze system logs to identify errors, troubleshoot interface exceptions, and collaborate with development teams to resolve faults.
• Maintain technical documentation, operation manuals, and a comprehensive knowledge base to streamline future support efforts.

Requirements

• At least 3 years of experience in business operation and maintenance roles.
• Proficiency in Linux commands, basic SQL queries, and understanding of HTTP and interface concepts.
• Strong business comprehension skills with the ability to communicate effectively with users.
• Conversational proficiency in both English and Chinese (minimum B1 level).
• A rigorous, logical approach to problem-solving and a strong sense of responsibility for system uptime.

What we offer

• Stable employment within the dynamic High-Tech and ICT industry.
• Opportunities for professional development and career growth.
• Access to a comprehensive benefits package including private healthcare, sports cards, and group insurance.
• Additional financial support through holiday bonuses and vacation subsidies.