Technical Support Specialist

Motorola Solutions is a global leader in mission-critical communications and analytics, dedicated to helping communities and businesses thrive through innovative technology. We are looking for a Technical Support Specialist to join our Video Security & Access Control division, where you will play a vital role in resolving complex customer issues and ensuring the reliability of our industry-leading cloud security platforms.

Key responsibilities

• Provide exceptional technical assistance to global customers via phone, email, live chat, and remote sessions.
• Diagnose and resolve complex software and hardware issues across cloud platforms, CCTV, and access control systems.
• Utilize demo labs and beta environments to replicate customer behaviors, test hardware, and report bugs to engineering.
• Actively contribute to a Knowledge Centered Service environment by creating and updating technical documentation.
• Maintain deep product expertise by continuously learning about our cloud software, servers, and network solutions.

Requirements

• At least 2 years of experience in Technical Support, Customer Service, or Helpdesk roles.
• Fluency in English with the ability to explain complex technical concepts to diverse audiences.
• Strong working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and firewalls.
• Experience troubleshooting Windows, Mac, or Linux operating systems.
• A critical problem-solving mindset with the ability to multitask in a fast-paced environment.

What we offer

• The opportunity to work with cutting-edge AI-based surveillance and cloud-native software.
• A collaborative, people-first culture that values authenticity and professional growth.
• Engagement in a global team environment focused on delivering mission-critical security solutions.