Technical Support Specialist (French Speaking) - 100% Remote - EMEA

Hostaway is an industry-leading, AI-powered vacation rental management platform trusted by over 20,000 property managers worldwide. We are currently seeking a tech-savvy Technical Support Specialist to join our team and provide high-quality assistance to our growing European customer base.

Key responsibilities

• Provide customer support via phone, chat, and email, ensuring timely and helpful responses to inquiries.
• Diagnose and troubleshoot technical issues related to software functionality, configuration, and integrations.
• Collaborate with internal teams, including Product Development and QA, to escalate and resolve complex technical challenges.
• Document and track customer inquiries and resolutions within our support system.
• Contribute to knowledge base articles and identify opportunities for process improvements.

Requirements

• At least 2 years of experience in a technical or customer support role within a SaaS or technology environment.
• C2-level proficiency in both French and English, with excellent written and verbal communication skills.
• Strong problem-solving abilities and a commitment to delivering high-quality, customer-first support.
• Willingness to work shifts, with the primary shift being 9 AM to 6 PM CET.
• Eagerness to learn and adapt to new product features and industry trends.

What we offer

• Competitive compensation packages aligned with market rates in your country of residence.
• Valuable stock options in a fast-growing, profitable company to ensure you share in our success.
• Unparalleled professional growth and career advancement opportunities within a rapidly scaling organization.
• A dynamic, diverse, and international team culture spanning over 40 countries.
• Country-specific benefits, including health insurance and pension schemes where applicable.