Technical Support for a Cybersecurity Company

LTVplus is a remote-first company dedicated to delivering exceptional customer experiences for brands worldwide. We are currently seeking a skilled Technical Support professional to join our global team and provide high-quality assistance within the cybersecurity sector.

Key responsibilities

• Provide remote troubleshooting and resolve customer issues via chat, email, and inbound calls.
• Take ownership of assigned cases, ensuring timely resolution or proper escalation according to established workflows.
• Document solutions for the internal knowledge base and maintain accurate records in the CRM.
• Collaborate with other departments to address outstanding issues and ensure customer satisfaction.
• Perform remote analysis and diagnosis of technical problems while maintaining a positive and professional demeanor.

Requirements

• Minimum of 6 months of experience in customer service or technical support.
• Strong critical thinking, problem-solving, and research skills with the ability to work independently.
• High school diploma or equivalent; post-secondary education and technical certifications like A+, Network+, or Security+ are highly desired.
• Proficiency in multitasking and adapting communication styles to suit customers with varying levels of technical expertise.
• Reliable computer hardware (Windows 10, i5 processor) and a stable high-speed internet connection of at least 100 MBPS.

What we offer

• The opportunity to work in a fully remote, diverse, and flexible global environment.
• Professional growth through collaboration with various international clients.
• A supportive team culture focused on delivering WOW-worthy customer experiences.