Technical Support Engineer (Remote - US Central hours)

SpotMe is a leading B2B event platform that empowers enterprises to deliver high-quality, CRM-connected experiences for virtual and in-person events. We are looking for a Technical Support Engineer to join our global team and act as the primary point of contact for our customers during mission-critical events.

Key responsibilities

• Manage high-volume real-time support requests via chat and ticketing with a focus on rapid response times.
• Investigate, reproduce, and resolve complex technical issues related to event configuration, audio/video quality, and platform integrations.
• Collaborate directly with the Engineering team to document bugs and drive permanent product improvements.
• Provide clear, empathetic, and confident communication to customers during high-stakes live events.
• Create workarounds for urgent issues when immediate fixes are not available to ensure seamless event execution.

Requirements

• Strong troubleshooting instincts with the ability to isolate root causes under time pressure.
• Deep curiosity about how systems, networks, browsers, and mobile devices interact.
• Proven ability to multitask and manage multiple live issues simultaneously without sacrificing quality.
• Excellent analytical skills and the ability to explain technical concepts to non-technical stakeholders.
• Experience in technical support, application support, QA, or IT roles.

What we offer

• Opportunity to work as part of the Engineering organization with direct access to product developers.
• A fast-paced, high-impact role where your investigations directly influence product evolution.
• A collaborative global environment operating in a 24/7 follow-the-sun model.
• Professional growth through structured onboarding and continuous learning opportunities.