Technical Support Engineer

airSlate is a global SaaS technology company specializing in no-code workflow automation, electronic signature, and document management solutions. We are currently seeking a dedicated Technical Support Engineer to join our international team and help us maintain and improve the infrastructure that supports millions of users worldwide.

Key responsibilities

• Monitor infrastructure performance and perform initial diagnosis of technical issues.
• Respond to system alerts and resolve them independently or in collaboration with the DevOps team.
• Develop new monitoring rules and optimize existing ones to ensure system stability.
• Perform routine DevOps tasks and maintain comprehensive technical documentation.
• Participate in a rotating on-duty shift schedule, approximately one week per month.

Requirements

• At least 1 year of professional experience in a technical support role.
• Practical knowledge of Linux, AWS, Docker, CI/CD pipelines, and version control systems.
• Strong desire to expand technical skills in areas such as Terraform, Kubernetes, Prometheus, and Grafana.
• Fluency in English (B2+ level) and Ukrainian.
• Readiness to participate in scheduled on-duty shifts.

What we offer

• Fully remote work environment with a global team.
• Access to professional development through courses, conferences, and internal mobility.
• Comprehensive health coverage and dedicated mental health support.
• Opportunities to contribute to social impact through our corporate care programs.