Technical Support Engineer

Pressable is a leading managed WordPress hosting provider dedicated to delivering high-performance, scalable solutions for agencies and developers. We are seeking an experienced and empathetic Technical Support Engineer to join our remote team and provide exceptional assistance to our enterprise clients.

Key responsibilities

• Respond to WordPress and platform-related inquiries via live chat and email tickets.
• Perform advanced troubleshooting for performance bottlenecks, including slow queries and caching issues.
• Utilize monitoring tools like Grafana to investigate performance trends and security threats.
• Collaborate with cross-functional teams to ensure high-quality customer interactions.
• Share technical knowledge and adapt to new technologies within the WordPress ecosystem.

Requirements

• Expert-level knowledge of WordPress inner workings and advanced troubleshooting.
• Strong understanding of web technologies such as HTTP, CORS, CSP, and HSTS.
• Proven ability to debug and solve technical issues directly within PHP code.
• Experience using browser developer tools and monitoring diagnostics.
• Proficiency in leveraging AI tools for log analysis and performance diagnostics.
• Excellent communication skills for both technical and non-technical audiences.

What we offer

• Fully remote work environment with a home office setup allowance.
• Open vacation policy with no set number of days per year.
• Support for professional development, including books, conferences, and software.
• Opportunity to work within the Automattic ecosystem on high-impact projects.