Technical Support Engineer L2

Ultahost is looking for a skilled Technical Support Engineer L2 to join our remote team. In this role, you will be responsible for resolving complex customer issues, maintaining server infrastructure, and ensuring high levels of customer satisfaction through proactive problem-solving and technical expertise.

Key responsibilities

• Architect, implement, and maintain servers while optimizing their overall performance.
• Administer Linux systems, virtualization technologies, and cloud platforms effectively.
• Manage databases and web servers with advanced proficiency to ensure service stability.
• Configure and manage hosting platforms such as cPanel, Plesk, and WHMCS.
• Apply advanced troubleshooting techniques to identify and resolve server failures and performance issues.

Requirements

• Extensive hands-on experience with Docker, Ansible, and CI/CD pipelines.
• Exceptional proficiency in Linux and Windows operating systems.
• Expertise in scripting languages like Python and Bash for task automation.
• Strong knowledge of web server management including Apache, Nginx, and LiteSpeed.
• Solid understanding of networking concepts, DNS management, and security protocols.

What we offer

• The opportunity to work in a fully remote environment with a global team.
• Continuous learning opportunities to stay updated with evolving technologies.
• A collaborative atmosphere focused on professional growth and technical excellence.