Technical Support Engineer (L1/Frontline Support), EU

Databento is the market data platform for modern finance, providing real-time and historical data across futures, options, and equities through a unified API. We are looking for a Technical Support Engineer to join our team as the first point of contact for our customers during EU business hours, ensuring a seamless experience for developers and trading firms.

Key responsibilities

• Act as the primary point of contact for customer inquiries regarding API usage, onboarding, authentication, and billing.
• Escalate complex technical issues to senior support or engineering teams with clear reproduction steps and detailed logs.
• Identify recurring customer questions to improve our documentation, FAQs, and onboarding materials.
• Create technical content such as tutorials and guides to help developers effectively utilize our APIs.
• Engage with and support our online developer communities by answering questions and gathering feedback.

Requirements

• At least 2 years of experience in technical support, QA, or engineering roles.
• Working proficiency in Python and strong technical communication skills.
• Familiarity with financial trading or market data concepts.
• Experience with troubleshooting tools like Wireshark, curl, or SQL is considered a significant plus.
• Ability to work effectively within the EU time zone to provide dedicated support coverage.

What we offer

• A fully remote work environment with a globally distributed team.
• Comprehensive health, dental, disability, and life insurance benefits.
• Opportunities to contribute to technical content and developer community growth.
• Exposure to a high-performance, modern financial data stack.