Technical Support Engineer @FansAPI.com

Fans Holdings OÜ is a rapidly growing startup building infrastructure for the creator economy. We are looking for a proactive Technical Support Engineer to serve as the primary bridge between our users and our development team, helping developers integrate our API solutions effectively.

Key responsibilities

• Provide technical support via Telegram and email, ranging from quick integration questions to complex troubleshooting.
• Independently design and maintain internal support tools and workflows, integrating them with our existing stack.
• Manage AI-powered support workflows, including prompt engineering, performance monitoring, and continuous improvement of automated responses.
• Triage bugs, document technical issues in Linear, and maintain comprehensive documentation, FAQs, and guides.
• Onboard new clients, handle billing inquiries, and identify opportunities for product growth and expansion.

Requirements

• Junior developer experience with the ability to build end-to-end web applications using AI coding tools.
• Solid understanding of REST APIs, JSON, and the ability to debug requests and responses.
• Strong written and spoken English communication skills with experience in technical documentation.
• Comfortable using issue tracking tools like Linear and familiarity with Stripe payment flows.
• Highly organized, self-directed, and capable of conducting professional screen-sharing sessions with customers.

What we offer

• Opportunity to work in a small, high-impact team with experienced developers.
• Fully remote work environment with an async culture and no micromanagement.
• Significant room for professional growth beyond traditional support roles.
• Competitive compensation package with bonus opportunities.