Technical Support Engineer, EMEA

Akuity was founded by the co-creators of Argo to help organizations reliably deploy and scale their infrastructure through enterprise support and enhanced capabilities. As a Technical Support Engineer, you will play a critical role in ensuring customer success by troubleshooting complex issues, improving documentation, and building scalable support processes within the GitOps and Kubernetes ecosystem.

Key responsibilities

• Deliver outstanding support to open-source users and enterprise customers via chat, forums, GitHub, and phone.
• Develop deep technical expertise in GitOps, Argo, and Akuity’s platform offerings.
• Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
• Recognize common support patterns and escalate issues to engineering teams when appropriate.
• Contribute to improving documentation to enhance the overall customer experience.

Requirements

• 2+ years of experience in a customer-facing technical support role.
• Experience configuring and troubleshooting Kubernetes infrastructure.
• Hands-on experience with Argo CD in a professional environment.
• Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.
• Strong systems thinking skills with a proactive mindset for identifying root causes.

What we offer

• The opportunity to work with the co-creators of the Argo project.
• A culture grounded in humility, authenticity, and professional ownership.
• A fully remote work environment with a focus on collaboration and community support.
• Engagement with cutting-edge cloud-native technologies and a rapidly growing open-source ecosystem.