Technical Support Engineer - 11774

Coupa Software is a leader in total spend management, utilizing community-generated AI to help businesses optimize their operations. As a Technical Support Engineer, you will play a vital role in supporting our enterprise customers, ensuring they get the most out of our cloud-based platform through expert guidance and technical troubleshooting.

Key responsibilities

• Provide expert answers to technical and application configuration questions for enterprise clients.
• Troubleshoot 1st and 2nd level technical issues to ensure smooth operation of production environments.
• Collaborate with internal teams, including Integration, Operations, and Customer Success, to drive client success.
• Develop and maintain knowledge articles to empower customers with self-service resources.

Requirements

• Strong technical background with knowledge of Linux, Unix, and various operating systems.
• Interest in scripting languages like Bash, Shell, or Python and familiarity with web technologies such as XML, XSLT, and HTML.
• Excellent communication skills with the ability to explain complex technical solutions clearly.
• Experience working directly with external customers in an enterprise software support environment.

What we offer

• Global Wellness Days and paid time off for your birthday to ensure you have time to recharge.
• 40 hours of annual paid Volunteer Time Off to support community initiatives.
• Access to a 24/7 Employee Assistance Program for emotional, financial, and legal support.
• A collaborative, inclusive, and transparent global culture focused on professional excellence.