Technical Support Agent with Hebrew

HCLTech is a global technology leader seeking a dedicated Technical Support Agent with Hebrew language skills to join our international team. In this fully remote role, you will provide essential support to end users, ensuring high-quality service and technical resolution within a dynamic, multinational environment.

Key responsibilities

• Diagnose and resolve hardware, software, and network issues via telephone for end users.
• Route complex technical problems to the appropriate internal support groups.
• Manage relationships with vendors and collaborate with support staff to expand technical knowledge.
• Administer user access across various systems and document all work requests and resolutions in the tracking system.

Requirements

• Fluency in Hebrew and English (minimum B2 level) with excellent communication skills.
• Strong working knowledge of Windows OS, MS Office, internet browsers, and security software.
• Ability to quickly acquire new technical information and adapt to evolving processes.
• Strong customer service orientation and resourcefulness in handling unforeseen situations.
• Willingness to work in a 24/7 environment and a basic understanding of ITIL methodologies.

What we offer

• Comprehensive private healthcare and life insurance packages.
• Access to a MultiSport card and support for sports activities.
• Clear career development paths within a growing global organization.
• Additional benefits including language classes, retirement plans, and an employee referral program.