Technical Project Manager - CRM

The Technical Project Manager (TPM) serves as the primary interface between the Salesforce delivery team and departments across the organization. This role owns intake, requirements definition, and stakeholder management for all CRM-related projects, translating organizational needs into clearly scoped deliverables for the technical team.

Key responsibilities

• Serve as the first point of contact for incoming requests from various departments including fundraising, marketing, and product teams.
• Facilitate scoping and requirements-gathering meetings to translate needs into clear user stories and acceptance criteria.
• Manage stakeholder expectations by providing transparent updates on project status, timelines, and potential resource conflicts.
• Structure and maintain the project delivery board to ensure intake, prioritization, and status are always visible and current.
• Coordinate handoffs between requirements definition and technical execution while ensuring alignment with the overall CRM roadmap.

Requirements

• 3-5 years of project management or business analyst experience within a Salesforce, CRM, or nonprofit fundraising environment.
• Strong working knowledge of Salesforce capabilities, limitations, and common configurations.
• Demonstrated experience in fundraising or development, with the ability to speak credibly about donor management and campaign workflows.
• Excellent communication skills with the ability to manage competing stakeholder priorities and resolve disagreements.
• Strong organizational skills and proficiency in project management tools such as Asana.

What we offer

• Opportunity to own the intake and requirements-definition function for a robust CRM environment.
• Collaborative work environment with a dedicated Salesforce administration team.
• Impactful role contributing to organizational growth metrics and donor performance.
• Fully remote work environment.