Technical Product Advisor with French & Polish – 100% Remote

Concentrix CVG International is looking for a dedicated Technical Product Advisor to join our team. In this fully remote role, you will provide high-quality support to our customers, ensuring their technical inquiries and concerns are handled with professionalism and care.

Key responsibilities

• Handle customer inquiries via email and phone for both B2C and B2B clients.
• Manage complaints, post-warranty repair requests, and various technical issues.
• Explain the functionality and internal components of electronic devices to non-technical users.
• Maintain a friendly, professional, and customer-focused communication style.
• Perform accurate data entry and maintain clear documentation of all interactions.

Requirements

• Fluent proficiency in French (C1/C2), Polish (C2), and English (B2/C1).
• Strong technical understanding or a genuine interest in how electronic devices function.
• Ability to remain calm and professional when dealing with challenging or disappointed customers.
• Proven experience in customer service roles.
• Strong IT skills and the ability to work effectively as part of a remote team.

What we offer

• A fully remote work environment with all necessary IT equipment provided.
• Comprehensive dedicated training to prepare you for your daily tasks.
• Access to professional development through Concentrix Academy and LinkedIn Learning.
• Free online language classes to further enhance your skills.
• Participation in recognition programs and referral campaigns with financial bonuses.