Technical Enablement & Documentation Lead (Poland)

Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We are looking for a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for our platform, bridging the gap between product, support, and our customers.

Key responsibilities

• Own and improve product documentation across our DevOps, Data Backup, Security, and Compliance modules.
• Build and launch the official Flosum Certification Program, including learning paths, exam blueprints, and hands-on labs.
• Analyze support cases and prospect inquiries to identify documentation gaps and proactively update content.
• Partner with the Support team to convert recurring tickets into self-service knowledge base articles.
• Collaborate with Product Management and Engineering to document new releases and features in lockstep with the release calendar.

Requirements

• 5+ years of experience in technical writing, developer enablement, or technical training, ideally within the Salesforce ecosystem.
• Hands-on familiarity with Salesforce DevOps concepts such as version control, CI/CD, and sandbox management.
• Proven track record of building or contributing to certification or learning programs.
• Strong analytical mindset with the ability to prioritize content roadmaps based on CRM and support data.
• Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance.

What we offer

• The opportunity to shape the educational strategy for a leading Salesforce DevOps platform.
• A fully remote work environment with a focus on professional growth and autonomy.
• Collaboration with cross-functional teams to drive product adoption and customer success.