Technical Consultant (SaaS)

Open Loyalty is a leading provider of loyalty and gamification solutions, helping global brands engage and retain customers through a robust, scalable platform. We are looking for a Technical Consultant to join our team of professionals and help disrupt the future of the loyalty industry.

Key responsibilities

• Participate in technical meetings with clients, providing expert-level guidance and support.
• Troubleshoot technical issues, replicate bugs, and assist in debugging API configurations using tools like Postman.
• Monitor SLA compliance for all open tickets and follow up to ensure timely resolution.
• Update and expand product documentation with each new release and write new user guide articles.
• Lead customer onboarding activities, including project timeline definition and technical program setup.

Requirements

• Understanding of APIs, headless architecture, and modern software practices.
• Prior experience in a B2B technical support or consulting role, ideally with a SaaS product.
• Strong command of Postman and experience in debugging and reproducing bugs.
• Familiarity with tools like Jira, GitBook, and Confluence.
• Fluency in Polish and English, with confidence in communicating daily with international clients.

What we offer

• Opportunity to work in a successful product company with global reach.
• Full remote work environment with the freedom to implement your own ideas and strategies.
• Choice of high-quality hardware and all necessary equipment.
• Access to premium private healthcare, sports benefits, and professional English classes.