Technical Advisor with French & Polish

Concentrix is looking for a dedicated Technical Advisor to join our international team. In this fully remote role, you will provide high-quality support to our diverse customer base, ensuring technical issues are resolved with professionalism and care.

Key responsibilities

• Handle customer inquiries via email in English and phone calls in French or Polish.
• Support both individual and business customers across international markets.
• Manage complaints, post-warranty repair inquiries, and various technical issues.
• Explain the functionality of electronic devices to non-technical users in a clear manner.
• Maintain a friendly, professional, and customer-focused communication style at all times.

Requirements

• Fluent proficiency in French, Polish, and English (C1 level) in both written and spoken forms.
• Strong technical understanding or a genuine interest in how electronic devices function.
• Proven ability to handle challenging or disappointed customers with patience and calmness.
• Experience in customer service roles supporting individual or business clients.
• Strong IT skills and the ability to work effectively as part of a remote team.

What we offer

• The opportunity to work in a fully remote environment with an international team.
• Professional development and exposure to the latest technology and electronics trends.
• A supportive work culture focused on quality and continuous improvement.