Team Leader Customer Support

Unit4 is a fast-growing, cloud-based company dedicated to redefining Enterprise Resource Planning for people-centric organizations. As a Customer Support Team Leader, you will play a pivotal role in leading and developing a high-performing team, fostering a culture of collaboration, growth, and continuous improvement.

Key responsibilities

• Lead, motivate, and coach team members to achieve their full potential.
• Prioritize support cases and take ownership of customer escalations to ensure prompt resolution.
• Monitor team performance, conduct 1:1 reviews, and oversee personal development plans.
• Plan and manage team resources to meet forecasted demand and workload changes.
• Drive the achievement of SLA and KPI targets while ensuring compliance with company policies.

Requirements

• Proven experience in leading geographically segregated teams with demanding schedules.
• Strong background in a SaaS software business environment.
• Excellent data reporting, presentation, and communication skills.
• Clear focus on customer satisfaction, performance, and results.
• Ability to build relationships at all levels and manage multiple priorities effectively.

What we offer

• A culture built on trust, accountability, and autonomy.
• Opportunities for professional growth with guidance from talented mentors.
• A commitment to sustainability and an inclusive, safe working environment.
• Flexible leave policies and global wellbeing initiatives.