System Administrator II (International)

Intelligent Technical Solutions is seeking a skilled and collaborative System Administrator to join our growing team. In this fully remote role, you will provide high-level technical support to our clients, ensuring the stability and efficiency of their IT environments through proactive troubleshooting and expert system management.

Key responsibilities

• Resolve complex workstation, operating system, and printer issues independently.
• Manage M365 administration and provide support for server-related tasks.
• Handle intermediate networking issues and serve as an escalation point for technical staff.
• Support line-of-business applications and participate in an on-call rotation for after-hours support.

Requirements

• Minimum of five years of experience in IT support or a similar technical role.
• Strong proficiency in Windows and Mac OS, Server 2016-2025, and virtualization platforms like VMWare and Hyper-V.
• Experience supporting Azure, Microsoft Entra, Active Directory, and endpoint cybersecurity.
• Excellent English communication skills and the ability to work 40 hours per week within the PST time zone.
• A dedicated home office setup with stable high-speed internet and professional audio/video equipment.

What we offer

• Comprehensive health plans including HMO coverage for employees and dependents.
• Paid time off, maternity/paternity leave, and paid US holidays.
• Access to company-paid training, professional certifications, and salary advancement opportunities.
• Flexible benefit reimbursement for dental, vision, and mental health needs.