Support Operator

Creatio is a leading AI CRM and workflow platform that empowers organizations to automate complex customer processes at scale. We are currently seeking a dedicated Support Operator to join our Global Customer Support Division and provide high-quality assistance to our international user base.

Key responsibilities

• Handle and distribute incoming support cases with proper prioritization and ownership.
• Provide expert guidance on Creatio products and related services via phone, chat, and email.
• Process service requests, including cloud-related actions, licensing, and SLA activation.
• Manage escalations and support critical customer situations with a solution-oriented approach.
• Create, update, and maintain knowledge base articles and internal documentation to improve support quality.

Requirements

• Proven experience in customer or technical support roles.
• Strong understanding of HelpDesk and ServiceDesk operations.
• Excellent verbal and written communication skills with the ability to explain technical concepts clearly.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• English proficiency at B2 level or higher.

What we offer

• Clear career paths, mentorship opportunities, and access to continuous learning.
• Flexible work arrangements that empower you to manage your schedule effectively.
• A culture that celebrates achievements and values your ideas from day one.
• Competitive compensation and benefits designed to support you and your family.