Support Engineer

Ciklum is a global product engineering company that partners with multinational organizations and scaling startups to solve complex business challenges. We are currently seeking a Support Engineer to join our cross-functional team, focusing on product data management and digital commerce solutions for a global client.

Key responsibilities

• Handling customer orders within the GDSN data pool and retailer portals.
• Managing customer communication and maintaining accurate records in the ticketing system.
• Ensuring precise billing of services based on defined pricing structures.
• Maintaining customer master data within the CRM system.
• Contributing to projects and expanding knowledge regarding data maintenance requirements.

Requirements

• Completed commercial apprenticeship, degree, or equivalent professional background.
• Ability to quickly and independently familiarize yourself with complex technical topics.
• Strong interest in technical processes and data-driven workflows.
• Prior experience in customer service or customer-oriented roles is highly preferred.
• Advanced proficiency in both German and English, both written and spoken.

What we offer

• Work within a strong community of top professionals in a collaborative, open-door environment.
• Opportunities to work on large-scale, global projects that drive professional growth.
• Access to extensive learning resources, including Udemy, internal workshops, and company-paid certifications.
• Comprehensive benefits package, including a premium medical plan and a flexible cafeteria platform for personalized perks.