Support Analyst

Creatio is a leading AI CRM and workflow platform that empowers organizations to automate complex business processes at scale. We are looking for a dedicated Support Analyst to join our Global Customer Support Team and help our clients navigate the AI era by providing expert technical guidance and resolution.

Key responsibilities

• Analyze, diagnose, and resolve complex technical and functional issues within the Creatio product line.
• Implement technical tasks such as building business processes, configuring integrations, and adjusting system behavior.
• Collaborate with development teams by submitting detailed bug reports and identifying recurring product issues.
• Communicate effectively with users via phone and email to provide consultations and remote support.
• Create and maintain high-quality knowledge base articles and technical documentation to support user self-service.

Requirements

• Proven experience in technical or customer support roles with a strong understanding of HelpDesk processes.
• Proficiency in SQL and a solid understanding of relational database concepts.
• Foundational knowledge of programming and Object-Oriented Programming (OOP) principles.
• Strong analytical skills with the ability to identify root causes of complex technical problems.
• English proficiency at B2 level or higher for effective professional communication.

What we offer

• Clear career paths, mentorship opportunities, and access to continuous learning programs.
• Flexible work arrangements that empower you to manage your schedule and maintain a healthy work-life balance.
• A culture that celebrates achievements, values your ideas, and encourages bold thinking.
• A comprehensive benefits package designed to support your professional growth and personal well-being.