Success Manager

The Vested Group, an award-winning Oracle NetSuite Solution Provider, is seeking a dedicated Success Manager to oversee relationships with their largest and most complex inVESTED PRO clients. You will serve as the primary point of contact for client leadership, ensuring long-term value through strategic support and optimization of their ERP systems.

Key responsibilities

• Manage a portfolio of large, complex clients, acting as their main point of contact and trusted advisor.
• Conduct regular business reviews with C-suite stakeholders to align on progress and strategic priorities.
• Translate complex business needs into actionable plans for NetSuite consultants and developers.
• Proactively identify risks such as scope creep or stalled work and lead escalations to resolution.
• Coordinate across delivery and support teams to ensure client work remains on schedule and meets quality standards.

Requirements

• At least 5 years of experience in client success, account management, or consulting roles.
• Strong functional background in operations and experience working with ERP systems.
• Proven ability to manage relationships with complex clients and senior leadership teams.
• Excellent project management, problem-solving, and communication skills.
• Ability to handle difficult conversations and manage escalations effectively.

What we offer

• Comprehensive medical, dental, and vision insurance coverage.
• Generous paid time off and company-observed holidays.
• 401(k) retirement plan with employer matching.
• Opportunities for professional development and career growth within a growing practice.