Sr Account Manager, EMEA

Customer.io is a leading platform that empowers over 8,000 companies to send billions of personalized messages, including emails, push notifications, and SMS, using real-time behavioral data. We are seeking a Senior Account Manager to join our EMEA team and take full commercial ownership of a portfolio of mid-market and enterprise accounts.

Key responsibilities

• Own the full commercial strategy for your portfolio, including renewals, expansion, and churn mitigation.
• Drive growth by helping customers adopt our platform more strategically and articulating clear ROI.
• Forecast renewal and expansion pipeline accurately using a clear, repeatable methodology.
• Build multi-threaded relationships with stakeholders ranging from operators to VPs.
• Partner closely with Customer Success and cross-functional teams to ensure account health and drive expansion deals.

Requirements

• 3+ years of experience in Senior Account Management, Sales, or a related SaaS commercial role with direct revenue ownership.
• Proven track record of growing customer spend through value articulation and strategic adoption.
• Strong ability to manage forecasting with a data-driven, logical approach.
• Comfortable analyzing usage data, tracking health scores, and building dashboards.
• Excellent communication skills, capable of engaging both technical and non-technical stakeholders.
• Must be based in the UK or Ireland.

What we offer

• Comprehensive coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks of paid parental leave and unlimited PTO.
• Stipends for remote work and wellness, plus a dedicated professional development budget.
• A transparent, human-centric hiring process and a collaborative, inclusive team environment.