Solutions Support Engineer

VGS is the world's leader in payment tokenization, providing the trust infrastructure for modern commerce. We are looking for a Solutions Support Engineer to join our European team and serve as the primary technical contact for our prospects and customers in the region.

Key responsibilities

• Conduct technical discovery with prospects and customers to clarify business goals, requirements, and product gaps.
• Partner with Sales on technical strategy, from initial discovery through architecture approval and go-live.
• Map complex payment flows across merchants, PSPs, processors, and card networks.
• Architect solutions using VGS capabilities, including vaulting, 3DS, and data security best practices.
• Provide technical support by reproducing issues, reading logs, and tracing requests across VGS infrastructure and customer systems.
• Create architecture diagrams, proposals, and proofs of concept to support strategic opportunities.

Requirements

• 5+ years of experience in technical support, integration engineering, or solutions architecture.
• Background in the payments industry, such as working with merchants, PSPs, or card networks.
• Strong command of HTTP, REST APIs, and independent network debugging skills.
• Ability to read and debug code, with proficiency in at least one language like Python, JavaScript, Java, or Ruby.
• Deep knowledge of PCI DSS, data security, and privacy compliance.
• Excellent communication skills with the ability to explain complex concepts to both technical and non-technical audiences.

What we offer

• Opportunity to work at the leading edge of payment technology in a fast-paced environment.
• Global parental leave program and flexible time off policies.
• Learning and internet stipends to support your professional growth.
• Collaborative culture that values ownership, continuous learning, and impact.