Software Engineer - L3 Support

Canonical is a leading provider of open source software and the publisher of Ubuntu, the platform widely used in cloud, data science, AI, and IoT. We are seeking a Software Engineer for L3 Support to join our global, distributed team and tackle complex technical challenges across the entire Linux stack.

Key responsibilities

• Resolve complex customer issues related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, and other open source technologies.
• Develop and implement bug fixes, backport patches, and collaborate with upstream communities.
• Maintain close collaboration with field, support, and product engineering teams to drive issue resolution.
• Review code produced by other engineers and contribute to improving internal processes and documentation.
• Manage priorities effectively while maintaining clear and concise technical communication.

Requirements

• Strong academic background in Computer Science, STEM, or a related field.
• Proven experience working with Linux and open source software environments.
• Proficiency in at least one programming language such as Python, Go, C, or C++.
• A deep passion for troubleshooting, learning unfamiliar technologies, and solving difficult engineering problems.

What we offer

• A fully remote work environment with a global team.
• Annual compensation reviews and performance-driven bonuses.
• A personal learning and development budget of USD 2,000 per year.
• Comprehensive benefits including holiday leave, parental leave, and wellness support.
• Opportunities for international travel to attend team sprints and company events.