Site Reliability Engineer

Join the Platform & Production Reliability team at CXM and play a vital role in ensuring the performance, availability, and resilience of our mission-critical trading systems. As a Site Reliability Engineer, you will focus on the operational excellence of our .NET/C# services running on Windows, helping to build robust infrastructure that directly impacts our customer experience.

Key responsibilities

• Participate in on-call rotations for production trading systems and lead incident response during service disruptions.
• Investigate production incidents, perform root cause analysis, and implement preventive measures to eliminate recurring issues.
• Build and maintain Grafana dashboards and Prometheus alerts to monitor application and infrastructure health.
• Instrument .NET services to improve telemetry, logging, and visibility into service performance.
• Define and monitor Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to maintain high availability.

Requirements

• Strong experience debugging and supporting .NET/C# applications within Windows Server environments.
• Proficiency in PowerShell scripting and experience with Python or Bash for automation.
• Solid understanding of observability tools such as Grafana, Prometheus, and Loki.
• Hands-on experience with AWS infrastructure and Infrastructure as Code tools like Terraform.
• Practical knowledge of incident response, root cause analysis, and alert design.

What we offer

• Opportunity to work on mission-critical trading infrastructure with real-time impact.
• A chance to solve complex reliability and scalability challenges in a modern engineering culture.
• Collaboration with experienced engineers to influence reliability strategy and best practices.
• The ability to build world-class observability, automation, and deployment workflows.