ServiceNow Technical Leader (f/m/x)

Sii Sp. z o.o. is seeking an experienced ServiceNow ITSM Technical Leader to join a dynamic project team. In this role, you will lead the delivery, enhancement, and operational support of the ServiceNow platform within a complex, multi-vendor IT environment, acting as the primary technical contact for key initiatives.

Key responsibilities

• Lead and coordinate a distributed team of ServiceNow Developers while providing technical guidance and mentorship.
• Design and implement workflows, automations, integrations, and custom solutions across various ITSM modules.
• Manage platform releases, upgrades, testing, and service transitions to ensure high-quality delivery.
• Collaborate closely with stakeholders, service owners, and external vendors to drive continuous service improvement.
• Act as the main point of contact for ServiceNow ITSM initiatives and platform governance.

Requirements

• At least 5 years of professional experience with ServiceNow, specifically within the ITSM domain.
• Proven experience in a Team Lead or Technical Lead capacity.
• Strong knowledge of ITIL processes and Service Management best practices.
• Hands-on expertise in ServiceNow development, configuration, and administration.
• Excellent communication skills in English and experience working in enterprise or multi-vendor environments.

What we offer

• Employment stability within a leading technology consulting firm with a strong market position.
• Access to a wide range of fascinating projects for prestigious global brands.
• Comprehensive benefits package including private healthcare and a benefits cafeteria platform.
• Investment in professional growth through training platforms, webinars, and technical meetups.
• A collaborative and friendly work environment recognized by the Great Place to Work title.