ServiceNow Solution Architect Manager

About the Role

As a ServiceNow Solution Architect Manager, you’ll play a key role in overseeing the full lifecycle of ServiceNow implementations — from analyzing business needs and designing the architecture, through to delivery and continuous optimization. You’ll be the go-to expert for changes impacting the ServiceNow CMDB, CSDM model, and how these integrate with ITSM and ITOM processes. You’ll provide strategic direction, technical leadership, and hands-on support in architecting scalable and effective solutions, working closely with stakeholders and development teams to ensure that business objectives are met with the right ServiceNow setup.

Key Responsibilities

• Lead end-to-end design and architecture of ServiceNow solutions
• Analyze the impact of CMDB and CSDM model changes on ITSM/ITOM processes
• Guide process development, enhancements, and integration efforts
• Provide technical leadership and architectural mentorship to the delivery team
• Manage project activities and act as a trusted advisor to clients and internal teams
• Translate business requirements into scalable solution designs
• Ensure architecture is aligned with enterprise goals, ITIL standards, and agile delivery principles

What You Bring

• 5+ years of experience in ServiceNow implementation or architecture
• ServiceNow CAD or CIS certifications
• Proven experience as a Lead Developer, Delivery Manager, or Architect in ServiceNow projects
• Strong understanding of CMDB, CSDM, ITSM, ITOM, and integration best practices
• Deep technical knowledge across ServiceNow modules and custom development
• Ability to design pragmatic solutions balancing technical vision and real-world business needs
• Familiarity with agile methodologies and ITIL processes
• Excellent communication skills in English — both written and verbal

Nice to Have

• German or other European languages
• A university degree in IT, Computer Science, or a related discipline