ServiceNow Project Manager

We are seeking a highly skilled and experienced Senior Project Manager to oversee the further roll-out and continuous development of ServiceNow projects. The ideal candidate will be responsible for driving large-scale digital transformation initiatives, ensuring seamless integration of ITSM tools, and maintaining business continuity. This role requires frequent travel to Hamburg and the ability to work in an international, growth-oriented, and agile environment.

Your tasks

• Lead the further roll-out of ServiceNow ITSM and CMDB projects
• Coordinate and manage cross-functional teams, including IT, marketing, and customer service departments, to ensure timely and effective project delivery
• Oversee the integration of ServiceNow with other systems such as Azure DevOps and Microsoft Teams
• Ensure the continuous development and maintenance of the ServiceNow platform, addressing incidents, requests, and routine system maintenance activities
• Identify potential risks and develop mitigation strategies to ensure project success and business continuity
• Engage with key stakeholders, including CIO, Head of Group IT, and other senior executives, to align project goals with business objectives
• Oversee projects and managed services fulfilled by external vendors, ensuring effective communication, coordination, and delivery

Requirements

• Bachelor’s degree in Information Technology, Business Administration, or a related field. A Master’s degree is preferred
• Minimum of 7-10 years of experience in project management, with a focus on ITSM and digital transformation projects
• In-depth knowledge of the ServiceNow platform and its modules
• ServiceNow-related, PMP, PRINCE2, ITIL, or equivalent project management certificates
• Proficiency in English
• Experience in the field of designing and maintaining dashboards, reports, and analytics leveraging ServiceNow Performance analytics, CMDB or ITSM
• Willingness to travel to Hamburg, each week
• Residing in Poland required

Nice to have

• Knowledge of German and Spanish is highly beneficial