ServiceNow Lead Engineer - Sam Pro

NewRocket, a global Elite ServiceNow partner, is looking for a ServiceNow Lead Engineer specializing in SAM Pro to join our award-winning team. We are dedicated to solving complex business problems and creating meaningful experiences for our clients and our crew through innovation and collaboration.

Key responsibilities

• Develop customer applications for Work Order management, scheduling, and dispatch.
• Collaborate with stakeholders to identify and implement key functionality within custom ServiceNow instances.
• Enhance ServiceNow event rules to ensure proper CMDB binding.
• Interact with technical SMEs to gather environment information for service mapping and event work.

Requirements

• Extensive experience with ServiceNow SAM Pro and the ability to implement it effectively.
• Proficiency in developing integrated logic and functional components using REST APIs.
• Deep understanding of Discovery, including credential-less and credential-based methods.
• Expertise in configuring MID servers, Service Graph Connectors, and Multisource CMDB.
• Ability to extend Horizontal Discovery with custom Infrastructure and Application Patterns.
• Strong knowledge of Service Mapping, including pattern migration and identification rules.

What we offer

• A culture that champions diversity, creativity, and professional growth.
• A supportive environment focused on work-life balance and collaborative innovation.
• The opportunity to work with a globally recognized, award-winning ServiceNow partner.
• A workplace where your voice is heard and your unique contributions are celebrated.