ServiceNow ITOM Architect

About the role

We’re looking for an experienced ServiceNow ITOM Architect to design and deliver enterprise-scale IT Operations Management solutions. You'll own the architecture of ITOM modules within the ServiceNow platform, ensuring scalability, automation, and operational visibility across hybrid/cloud environments. This is a hands-on technical leadership role with strong influence on platform strategy and best practices.

What you’ll do

• Lead the design and architecture of ServiceNow ITOM solutions (Discovery, Service Mapping, Event Management, CMDB).
• Define platform roadmap, standards, and reusable components.
• Collaborate with infrastructure, cloud, and operations teams to build accurate service models and integrations.
• Integrate ServiceNow with monitoring/automation tools (e.g. Splunk, Dynatrace, Azure Monitor, SolarWinds).
• Ensure CMDB data integrity and alignment with ITSM, ITAM, and other ServiceNow workflows.
• Guide MID Server deployments, credentials strategy, and API-based integrations.
• Oversee delivery, review technical work, and optimize platform performance.

What you bring

• 7+ years of ServiceNow implementation experience, including 3+ in ITOM architecture.
• Deep expertise in ITOM modules: Discovery, CMDB, Service Mapping, Event Management.
• Strong background in integrations, automation, and enterprise infrastructure.
• Knowledge of ITIL, CI/CD practices, and cloud/hybrid environments (AWS / Azure / GCP).
• Proven experience leading cross-functional technical teams.
• ServiceNow CAD or CIS certification (ITOM preferred).

Nice to have

• Degree in Computer Science / Information Systems or related.
• Experience with cloud operations, DevOps automation, or AI/ML-based monitoring.
• Fluency in English (C1/C2) or additional EU languages.

Who you are

You’re a hands-on architect with a passion for operational automation and clean architecture. You enjoy solving complex platform challenges, building scalable frameworks, and driving best practices across teams. If you’re ready to shape how enterprises run intelligent operations on ServiceNow — we’d love to talk.