ServiceNow Developer - ITOM & CMDB (f/m/x)

Sii is seeking a skilled ServiceNow Developer to join a long-term project for a global manufacturer. You will play a key role in enhancing and maintaining the ServiceNow platform, supporting critical IT and business processes across EMEA and the US regions.

Key responsibilities

• Analyzing and troubleshooting incidents and defects in custom applications from root cause to final resolution.
• Developing and maintaining server- and client-side scripts, including Business Rules, Script Includes, and UI Policies.
• Managing and enhancing ITSM processes such as Incident, Problem, Change, and Request management.
• Working extensively with CMDB data and ITOM-related functionality, including Discovery and Service Mapping.
• Building and extending Flow Designer workflows and integrations using REST and SOAP protocols.

Requirements

• Minimum 3 years of hands-on experience with ServiceNow, with a strong focus on ITOM and CMDB modules.
• Advanced scripting skills in ServiceNow, including the ability to troubleshoot and refactor complex custom implementations.
• Proven ability to work independently to solve technical challenges that go beyond standard out-of-the-box configurations.
• Experience in enhancing ITSM processes to meet specific business requirements.
• Advanced level of English proficiency to facilitate effective communication with international stakeholders.

What we offer

• Opportunity to work on a long-term, impactful project for a global client.
• Fully remote work environment allowing for flexible collaboration across different time zones.
• Professional development through tackling complex technical challenges within the ServiceNow ecosystem.
• Collaboration with a diverse team of experts in a supportive and growth-oriented atmosphere.