ServiceNow CSM Developer – Global Customer Care Project

Are you a ServiceNow expert who thrives in a multinational environment?

Do you have a track record of successful CSM implementations? Join us in shaping the future of Global Customer Care for a world-renowned leader.

We are looking for a ServiceNow Expert to take ownership of the support, enhancement, and technical evolution of advanced solutions within our global platform. This isn’t just about maintenance; it’s about aligning technical excellence with complex business processes.

🎯 The Mission:

• Own the technical design, development, unit testing, and production deployment of ServiceNow solutions.
• Develop & Deploy: Collaborate directly with customers to clarify requirements and implement scoped applications.
• Business Partnership: Ensure every solution is aligned with ServiceNow best practices and high-level architectural standards.
• Architecture Integrity: Manage issue resolution from UAT to post Go-Live support, including data maintenance.
• Full Lifecycle Support:

🛠 Your Tech Stack & Profile:

• Minimum 5 years in ServiceNow implementations, including for multinational companies.
• Experience: at least 2 full cycles in CSM projects.
• Expert knowledge of the ServiceNow, administration, CMDB, and Workspace configuration.
• CSM Mastery: CSM module.
• Solid experience in Configurable Workspace development.
• Development Skills: Scoped Applications.
• Proven ability to handle complex ServiceNow integrations.
• Integration Expert: Good understanding of ITIL and experience working in Agile environments.
• Process Knowledge: Master’s Degree in IT or a related field (ServiceNow certifications are a major plus).

Education:

You will work in a proactive, result-oriented environment where attention to detail and strong interpersonal communication are the keys to success. You’ll be the bridge between technical possibilities and customer needs.

🤝 The Team:

📍 Details:

• Full-time (100%)
• Capacity: Fluent English (required)
• Language: Remote

Ready to drive a global GCC project to success? Apply today!